Eliminación de cuenta

Cómo eliminar tu cuenta

Puedes eliminar permanentemente tu cuenta de LongevityMate desde la aplicación web o la aplicación móvil. La eliminación se aplica en ambas plataformas.

Última revisión: 25 de abril de 2026

Importante

La eliminación es permanente

Una vez confirmado, tu cuenta de LongevityMate y sus datos vinculados se eliminan y la acción no se puede deshacer.

Web app

Elimina tu cuenta en la web

  1. 1Sign in to the LongevityMate web app.
  2. 2Open Settings, then go to Account & Privacy.
  3. 3Type DELETE, tick the confirmation box, and select Delete account and data.

Mobile app

Eliminar tu cuenta en móvil

  1. 1Open the LongevityMate mobile app and stay signed in.
  2. 2Go to Settings and scroll to Delete Account.
  3. 3Type DELETE, tick the confirmation box, and tap Delete account and data.

Qué datos se eliminan

Deleting your account removes the personal data and account content tied to your LongevityMate profile.

  • Your profile details and login-linked account record
  • Biomarker results, uploads, reports, and saved plan inputs
  • Goals, settings, AI chat history, and app data linked to your account
  • Connected health and wearable data stored in LongevityMate
  • Stored files tied to your account, including report PDFs and lab uploads

Retención

Most account data is removed right away. A small amount of information can remain only where required for operational or legal reasons.

  • Deletion removes your account from active LongevityMate systems straight after confirmation.
  • Payment processors may retain limited billing records where required by law.
  • Encrypted backups may persist for a short time before final purge.

Necesitas ayuda?

Contacta con soporte si no puedes acceder al flujo de eliminación

Si no puedes iniciar sesión y necesitas ayuda para acceder al flujo de eliminación, contacta hello@longevitymate.com.