Privacy Policy
Last updated: April 5, 2026
This Privacy Policy explains how LongevityMate (“LongevityMate”, “we”, “us”, “our”) collects, uses, shares, and protects information when you use our website, apps, and services (the “Service”). If you do not agree with this Privacy Policy, do not use the Service.
1. Who we are
LongevityMate is a biomarker tracking and education platform that helps you understand your blood test results and monitor trends over time. The Service may include AI-generated insights and reports.
Contact: hello@longevitymate.com
2. The information we collect
We collect information in a few categories:
A) Account information
- Email address
- Username/nickname you choose
- Authentication data (e.g., login/session tokens)
We do not require your legal name to create an account.
B) Health and wellness information you provide
You may choose to enter or upload:
- Blood biomarkers and lab results you input
- Units, dates, reference ranges (if provided)
- Health goals and onboarding answers
- Notes, preferences, and settings
- Reports and plan outputs created in the app
- Messages or prompts you send to AI features
Important: upload only what you’re comfortable storing in your account.
C) Connected health data you authorize
If you choose to connect wearable data, we may collect summaries and metrics that you authorize through:
- Apple Health on iPhone
- Health Connect on Android
- Devices, scales, rings, watches, and CGMs that sync into those platforms
D) Usage and device information
- Pages/screens viewed, actions taken, and feature usage
- Device type, browser type, approximate location, IP address
- Cookies or similar technologies (see section 6)
E) Payment and subscription information
When you start a trial or subscription:
- Payments are processed by Stripe or another processor
- We do not store your full card number
- We may receive limited billing details (plan, status, cycle, confirmation, Stripe identifiers, last four digits, or billing country) depending on the processor
F) Communications
If you contact support or reply to emails, we receive that message content, attachments, and metadata.
3. How we use your information
- Provide, operate, and improve the Service
- Generate dashboards, reports, recommendations, and personalized insights
- Import and summarize data you authorize through Apple Health or Health Connect
- Store biomarker history, account settings, consent records, and uploaded report data in your account
- Run AI-powered features only when you enable them, such as AI reports, AI Coach, and lab extraction
- Maintain security, prevent fraud, and stop bot/spam abuse
- Process subscriptions and manage billing status
- Communicate with you about account updates and support
- Analyze usage to improve reliability and user experience
- Comply with legal obligations and enforce Terms
4. Legal bases (EEA/UK)
- Contract – to provide the Service you requested
- Legitimate interests – to secure and improve the Service
- Consent – where required (e.g., certain cookies or marketing emails)
- Legal obligation – when law requires it
5. How we share information
We do not sell your personal information. We share data only as needed to provide the Service and only with service providers or parties described below:
- Supabase for application infrastructure, database storage (Postgres), authentication, and related storage
- Stripe or other payment processors for subscription and billing workflows
- Approved AI providers, such as OpenAI, Gemini, or Grok, only when you enable AI analysis and use AI-powered features such as AI reports, AI Coach, or lab extraction
- Customer support, email, analytics, and security providers as needed
- Legal or safety requests when required by law
- Business transactions (merger, acquisition, or reorganization) with safeguards
We require third-party service providers to protect data using the same or equivalent safeguards that we require for our own systems and to use the data only for the contracted service.
6. Cookies and tracking
We use cookies for essential functions, remembering preferences, and analytics. Control them via your browser.
7. Data security
We use encryption, access controls, and monitoring to protect your information. No method is 100% secure.
Structured account, biomarker, report, wearable, and consent data is stored in Supabase-backed Postgres. Uploaded files and generated assets may also be stored in secured cloud storage tied to that infrastructure.
8. Data retention
We retain information only as long as needed to provide the Service, comply with law, or resolve disputes.
You can request deletion of your account, AI chat history, or connected health data controls from within the product or by contacting support.
9. Your rights and choices
You may request access, correction, deletion, portability, restriction, objection, or consent withdrawal.
Email requests to hello@longevitymate.com. We may need to verify your identity.
You can unsubscribe from marketing emails at any time. Service emails may still be sent.
10. International transfers
Your information may be processed in other countries. We use safeguards required by law for transfers.
11. Children
The Service isn’t intended for children under 13 (or the minimum legal age). Contact us if you believe a child provided data.
12. Changes
We may update this Privacy Policy. We’ll update the “Last updated” date and provide notice for material changes.
13. Contact
Questions or requests: hello@longevitymate.com