Penghapusan akun
Cara menghapus akun Anda
Anda dapat menghapus akun LongevityMate Anda secara permanen dari aplikasi web atau aplikasi seluler. Penghapusan berlaku di kedua platform.
Last reviewed: 25 April 2026
Penting
Penghapusan bersifat permanen
Setelah dikonfirmasi, akun LongevityMate Anda dan data yang terhubung akan dihapus dan tindakan ini tidak dapat dibatalkan.
Web app
Hapus akun Anda di web
- 1Sign in to the LongevityMate web app.
- 2Open Settings, then go to Account & Privacy.
- 3Type DELETE, tick the confirmation box, and select Delete account and data.
Mobile app
Hapus akun Anda di mobile
- 1Open the LongevityMate mobile app and stay signed in.
- 2Go to Settings and scroll to Delete Account.
- 3Type DELETE, tick the confirmation box, and tap Delete account and data.
Data apa yang dihapus
Deleting your account removes the personal data and account content tied to your LongevityMate profile.
- Your profile details and login-linked account record
- Biomarker results, uploads, reports, and saved plan inputs
- Goals, settings, AI chat history, and app data linked to your account
- Connected health and wearable data stored in LongevityMate
- Stored files tied to your account, including report PDFs and lab uploads
Retensi
Most account data is removed right away. A small amount of information can remain only where required for operational or legal reasons.
- Deletion removes your account from active LongevityMate systems straight after confirmation.
- Payment processors may retain limited billing records where required by law.
- Encrypted backups may persist for a short time before final purge.
Butuh bantuan?
Hubungi dukungan jika Anda tidak dapat mengakses alur penghapusan
Jika Anda tidak dapat masuk dan memerlukan bantuan untuk mencapai alur penghapusan, hubungi hello@longevitymate.com.