Penghapusan akaun
Cara memadamkan akaun anda
Anda boleh memadamkan akaun LongevityMate anda secara kekal dari aplikasi web atau aplikasi mudah alih. Pemadaman ini terpakai di kedua-dua platform.
Last reviewed: 25 April 2026
Penting
Penghapusan adalah kekal
Setelah disahkan, akaun LongevityMate anda dan data yang dipautkan akan dipadam dan tindakan ini tidak boleh dibatalkan.
Web app
Padamkan akaun anda di web
- 1Sign in to the LongevityMate web app.
- 2Open Settings, then go to Account & Privacy.
- 3Type DELETE, tick the confirmation box, and select Delete account and data.
Mobile app
Padam akaun anda di mudah alih
- 1Open the LongevityMate mobile app and stay signed in.
- 2Go to Settings and scroll to Delete Account.
- 3Type DELETE, tick the confirmation box, and tap Delete account and data.
Apa data yang dipadam
Deleting your account removes the personal data and account content tied to your LongevityMate profile.
- Your profile details and login-linked account record
- Biomarker results, uploads, reports, and saved plan inputs
- Goals, settings, AI chat history, and app data linked to your account
- Connected health and wearable data stored in LongevityMate
- Stored files tied to your account, including report PDFs and lab uploads
Penahanan
Most account data is removed right away. A small amount of information can remain only where required for operational or legal reasons.
- Deletion removes your account from active LongevityMate systems straight after confirmation.
- Payment processors may retain limited billing records where required by law.
- Encrypted backups may persist for a short time before final purge.
Perlu bantuan?
Hubungi sokongan jika anda tidak dapat mengakses aliran penghapusan
Jika anda tidak dapat log masuk dan memerlukan bantuan untuk mencapai aliran penghapusan, hubungi hello@longevitymate.com.